FAQ

FREQUENTLY ASKED QUESTIONS

How do I know if I or someone I love has a problem with substances or is an addict?

It may be difficult to determine whether or not you need addiction help. The haze of drugs and alcohol, along with the denial that often accompanies substance abuse, can make it hard to make that decision. If you are questioning whether or not you need treatment, please call our hope line at 1-855-TND-HOPE. Our compassionate and experienced admissions staff can help you answer the difficult question: “Do I need treatment?”

The following are some signs and symptoms of addiction that may signal you need addiction help:

Tolerance: You need to consume more and more of a drug each time to achieve the desired effect.
Continued use despite negative consequences: You continue to use drugs or alcohol despite negative emotional, physical, financial or social consequences.
Withdrawal: As the effects of drug or alcohol wear off, you may experience symptoms of withdrawal, including: anxiety, shakiness or trembling, sweating, nausea and vomiting, insomnia, irritability, fatigue, headaches, etc.
Denial: You become defensive when asked about your substance use.
Secrecy: You begin to hide your substance use from your family and friends.
Mood Swings: You begin to experience rapid or uncharacteristic mood swings.
Cravings: You start to obsessively think about acquiring and using your drug(s) of choice.
Risk Taking: You are more likely to take serious risks in order to obtain your drug(s) of choice.
Loss of Control: You have lost control over the amount and frequency of your substance use.

These are just a few of the signs of drug and alcohol addiction. If you have experienced even some of the above-mentioned signs, you need addiction help. Addiction is a chronic, progressive and fatal disease if left untreated. This means that over time, it gets worse, never better. The time to get help for your addiction is now.

How do I get myself or a loved one into treatment?

We have a team of admissions staff available to take your phone call. Admissions can be reached at 1-855-TND-HOPE (863-4673) M-F 7:00 am – 7:00 pm. We can answer any questions you have and if you or your loved one is ready for treatment, will begin the process by completing a treatment screen over the phone to make sure we get you the help you need. Contact us today to get the process started.

What can I expect while in treatment?

When you arrive to the facility, you will meet with admissions and medical staff to determine the level of care needed to meet your individual needs. At TND, we offer inpatient and outpatient services. We believe in treating the whole person and provide integrated treatment services. We have medical and clinical professionals on staff to help clients suffering from substance abuse and mental disorders get to the root of their addiction issues so they can experience long-term health.

Will I be able to talk or visit with my family and/or children while in treatment?

At The Next Door we recognize the vital need for families to receive their own treatment and recovery from the disease of addiction. Therapists meet with clients within their first 24-48 hours of residential treatment to determine the need for individual family sessions. If a client wishes to participate, staff will contact family members to schedule an appointment. Clients and their family members can participate in individual family sessions via phone or in person. This allows clients and their family members to address specific issues and needs related to their situation.

How long will I be in treatment?

The Next Door works with your insurance company to help you get all of the days you need for treatment. Authorizations and length of stay at each level of care is determined by the severity of symptoms and medical necessity guideline determined by your insurance company.

Inpatient Services

Detox: The average length of stay is 5 to 7 days.
Residential: Our residential program is an up to 30-day program. In the event that a residential treatment request is denied by your insurance or benefits have been exhausted, PHP or IOP authorization may be sought. Room and board fees may apply.

Outpatient Services

Intensive Outpatient (IOP): the average length of stay is 18 to 20 sessions (or 5 weeks)

To determine what you need and what your insurance carrier will pay for, you can call us or call your insurance company.

Which insurance providers does TND work with?

We work with a number of providers, but coverage may vary by state or policy. Some of the major providers that we work with include CIGNA, Blue Cross Blue Shield, Aetna, Humana, UnitedHealth, Magellan, ValueOptions, ComPsych and Tenncare, but this does not cover the full range of companies that we work with. Call us today to find out what coverage options we can work out with your insurance company.

How do I find out if my insurance policy covers treatment costs?

We have a team of admissions staff who work specifically with insurance companies to verify your benefits for coverage. This process comes at no cost to you; you will not be obligated to pay anything to find out what your options are and what your policy covers. Contact us today to get your benefits verified for free. Private pay options are available as well.

What if I do not have insurance or ability for self-pay?

TND currently works with local, state or federal government payers. No matter who your payer is or what your unique needs involve, if you call us, we are committed to helping you find help.

What does the day-to-day look like for clients?

Clients participate in Group Therapy throughout the day. Clients attend morning group with their therapist for three hours before having lunch. Afternoon groups consist of specialty topics around recovery, as well as activity groups that include Art Therapy, Music Therapy, and Fitness/Yoga.

Can clients call home; can I call my loved one while they are in treatment?

Once clients have been admitted into Residential Treatment, they will be able to use the phone based on the individualized treatment plan determined between the client and their treatment team.

What if they call me and want to leave treatment?

The initial 3-4 days of detox/residential treatment are the most vital. Clients become physically and emotionally uncomfortable. Rest assured that they are in good care. Clients need added support during this time, and often family can provide that support by encouraging them to stay in treatment. Relapse often occurs immediately when a client leaves a treatment program against the advice of professionals.

Can I send my loved one cards, flowers, drop off packages?

Clients cannot receive flowers or packages during their stay. Admissions provides clients with a list of important items to bring to treatment. You may send letters/cards to the following address:

The Next Door
Attention: Client Name
402 22^nd Avenue North
Nashville, TN 37203

What happens after treatment?

Clients work closely with their case manager during treatment to establish a plan for them following treatment, based on that client’s individual needs.

As family, what can I do to help?

The most important thing you can do to support your loved one’s recovery, is to receive education about addiction, and establish your own support system. This can begin by participating in the Family Services offered by The Next Door.